Cancellation & Other Policies

We require 24 hours' noticeto cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the scheduled service.

No-shows without prior notice will be charged the full service amount. We understand that emergencies happen — please contact us as soon as possible if you need to cancel.

We do our best to accommodate late arrivals, but please be aware that arriving late may reduce your treatment time. We cannot extend appointments beyond the scheduled end time as it may impact other clients.

If you are more than 15 minutes late, we may need to reschedule your appointment and a cancellation fee may apply.

Amy's Skincare Oasis is a by-appointment-only studio. Walk-ins cannot be accommodated. Please book online or call us to schedule.

Gift cards can be used for products and services during a service visit only. Gift cards are non-refundable and cannot be exchanged for cash.

All services are non-refundable. If you have a concern about your treatment, please contact us within 48 hours and we will do our best to address it.

Unopened retail products may be returned or exchanged within 14 days of purchase with a receipt. Opened products cannot be returned.

Please inform your esthetician of any allergies, skin conditions, medications, or health changes prior to your appointment. We reserve the right to modify or decline a service if it is not appropriate for your current skin condition or health status.